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Privacy Policy for Talk2Ella

Effective Date: March 5, 2015
Last Updated: November 18, 2024

Welcome to Talk2Ella! At Talk2Ella, we respect your privacy and are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR), CAN-SPAM Act, and ePrivacy Directive. This Privacy Policy explains how we collect, use, and protect your information when you use our website at https://talk2ella.com/.

Dr. Ella Sweet, a seasoned relationship therapist, helps individuals and couples build healthier, more fulfilling connections through empathetic understanding and evidence-based interventions.

1. Data We Collect

To provide our services and facilitate your appointments, we collect the following data:

  • Contact Information: Your name, email address, and phone number, provided when booking an appointment or contacting us.
  • Appointment Details: Information related to your requested session, including preferred dates and times.
  • Usage Data: Information collected via cookies and analytics tools to enhance the functionality of our website (see Section 6).

We do not collect sensitive data without your explicit consent.

2. Purpose of Data Collection

We collect your data to:

  • Process and confirm your appointment bookings.
  • Send you appointment-related emails, such as confirmations, reminders, or rescheduling notifications.
  • Respond to your inquiries and provide personalized support.
  • Improve our website functionality and user experience.
  • Comply with legal and regulatory obligations.

3. Legal Basis for Processing

In compliance with GDPR, we rely on the following legal bases for processing your personal data:

  • Consent: For sending transactional appointment-related emails.
  • Legitimate Interest: To provide and enhance our therapy services.
  • Legal Obligations: To meet legal and regulatory requirements.

You can withdraw your consent at any time by contacting us at sup@talk2ella.com.

4. Email Communications

In compliance with the CAN-SPAM Act, we ensure:

  • All emails are directly related to your appointments or inquiries.
  • Email content is clear, accurate, and relevant.
  • Every email includes a simple way to opt out of further communications.

If you wish to stop receiving emails, you may click the “Unsubscribe” link in our emails or contact us at sup@talk2ella.com.

5. Data Retention

We retain your personal data for as long as necessary to provide you with our services. Once the data is no longer required, it is securely deleted or anonymized.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

  • Essential Cookies: Necessary for the functionality of our site.
  • Analytics Cookies: Help us understand how users interact with our site (collected only with your consent).

You can manage your cookie preferences through your browser settings or our cookie banner.

7. Sharing Your Data

We do not sell, rent, or share your personal data for marketing purposes. However, we may share your information with:

  • Service Providers: Third-party providers who help us manage appointments and deliver email communications.
  • Legal Authorities: When required by law to comply with legal or regulatory obligations.

All third parties are required to protect your data and comply with relevant data protection laws.

8. Your Rights

As a user, you have the following rights under GDPR:

  • Access: Request a copy of your personal data.
  • Correction: Update or correct your information.
  • Deletion: Request the deletion of your personal data.
  • Restriction: Limit the processing of your data.
  • Data Portability: Request a portable copy of your data.

To exercise any of these rights, contact us at sup@talk2ella.com.

9. Security Measures

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, or loss.

10. Third-Party Links

Our website may contain links to external websites. Please note that we are not responsible for their privacy practices, and we encourage you to review their privacy policies.

11. Updates to This Policy

We may revise this Privacy Policy to reflect changes in legal or regulatory requirements. The latest version will always be available on our website.

12. Contact Information

For any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Talk2Ella
Email: sup@talk2ella.com
Website: https://talk2ella.com/

Thank you for trusting Talk2Ella to guide you toward healthier, more fulfilling relationships.